If you haven’t already read about how we developed a global trade platform to scale with Kountable, start there. It provides contextual understanding for the following story.
Throughout a project’s lifecycle with Kountable, there are numerous transactional exchanges between a reseller and our trade generation/management teams. In order to provide the transparency our brand promises, we need constant communication and transactional documentation throughout the project. This is a story about how we uncovered a feature that would make this transaction simple, delightful, and eventually, automated.
The team consisted of a mobile engineer and myself to get the ball rolling and, over time, also included a back-end engineer, front-end engineer, project manager, and data scientists.
This project was executed from January 2018 to January 2019.
For this project, I led a research quest that uncovered the need for a task management feature. Together with our mobile developer, I created a proof of concept feature which we proposed to our product team. After finding its way onto our roadmap, I strategized, documented, designed (for mobile and web), QAed, and iterated, iterated, iterated. Afterwards, I supported our data and project management teams in automating the feature.
This feature was a catalyst for a whole system of change in our product and, consequently, one of the things I’ve done that I’m most proud of at Kountable. As a result of the tasks feature implementation, projects were executed quicker and our entire product began to move toward an automated process, releasing our team members to do the work only their magical touch could make happen.